Questions to ask a GLP-1 program before paying

Every evaluation on this site ends with a "what to ask them" section. This page is the master list those sections draw from: twelve questions in plain words, what a real answer contains, and how to check it once you have it. Copy the ones you need.

Before you start

Ask in writing, through the support chat or email, before you create an account or start an intake. Two reasons. First, the answer is then in writing. Second, the rubric scores what a buyer can learn before committing, and so should you. If the only way to get an answer is to enter your health history first, note that and decide whether you are comfortable with it.

The twelve questions

1. Which medical group will treat me, and in which state is it licensed?

A real answer names an entity (a professional corporation or medical group, often with a state in its name) and the clinician types it employs. A non-answer is "our board-certified medical team". Check the entity on the state medical board using the prescriber licence guide.

2. Will my consultation be a live video or phone visit, or a questionnaire reviewed later? Can I request a live visit, and does it cost extra?

A real answer states the default and the alternative. Some states require synchronous video for a first prescription; a good program will say which. A non-answer is "you will be matched with a provider". There is no external check for this one; the answer itself is the evidence.

3. Which pharmacy will fill my prescription? Is it a 503A pharmacy or a 503B outsourcing facility? In which state is it licensed?

The most important question on the list for a compounded product. A real answer is a name, a city and a state, and the word 503A or 503B. A non-answer is "a licensed US partner pharmacy". Check a 503A pharmacy on its home state board and on your state's board (it needs a non-resident licence to ship to you); the sibling site lists all fifty boards. Check a 503B facility on the FDA's registered outsourcing facilities list and then search its name in the FDA warning letter database.

4. Is the product compounded or the brand product? If compounded, what is the exact active ingredient (base, not a salt), the concentration in mg per mL, and the vial volume?

A real answer says compounded or brand, names the base form, and gives both numbers. A non-answer is a dose per week with no concentration. If the answer names a salt (semaglutide sodium, semaglutide acetate), the FDA has said it is not aware of a basis for compounding with those forms; ask why.

5. What is the total I will pay in month one and in month four, including membership, medication at the dose I am likely to be on, visits, labs and shipping?

A real answer is two numbers with a breakdown. A non-answer is a link back to the pricing page you already read. If the program has a promotional first month, ask for the renewal price in the same message.

6. If the clinician decides not to prescribe, what exactly is refunded, and how long does it take?

A real answer names the refund (full membership, membership less a consultation fee, nothing) and a timeframe in days. This is the single most common gap in the refund policies we read, and the refund windows guide explains why it matters.

7. How do I cancel, what is the cut-off before the next charge, and can I do it without a phone call?

A real answer is a route (account settings, email, chat), a cut-off (48 hours, 7 days, end of term), and a yes or no on the phone call. Federal law on negative-option subscriptions requires clear disclosure of the terms before you are charged and a simple mechanism to stop recurring charges; the answer should sound like that law was read.

8. If I prepay for several months and the medication is stopped for a medical reason, what happens to the unshipped months?

A real answer is a number or a percentage, and whether a fee is deducted. Do not prepay without it.

9. Will you provide the certificate of analysis for the lot I receive, and does it cover the finished product (potency, sterility, endotoxin) or only the raw ingredient?

A real answer is yes, with the document or a statement of when you get it, and it distinguishes finished-product testing from the ingredient supplier's COA. A non-answer is "all our medication is third-party tested". The COA guide shows what to look for once you have it.

10. How do I reach someone if I have a side effect on a weekend, and what is your stated response time for clinical questions?

A real answer names a channel and a time. Some programs state one; the good ones distinguish clinical from billing. If the answer is "message us in the app" with no time, that is what you are buying.

11. Do you share information about my treatment request with advertising platforms, and can I opt out?

A real answer says yes or no, points to the privacy policy section, and to an opt-out. Several of the privacy policies we read disclose that treatment-request data may be used for online advertising; the point is to know before you fill in the intake.

12. Has the company, its medical group, or its pharmacy received an FDA warning letter or been named in an FDA or FTC action in the last three years?

A real answer is a yes or no and, if yes, what changed. You can check this yourself in the FDA warning letter database and on ftc.gov, and our evaluations report what we found in a separate section on each page.

After you have the answers

Put them next to the evaluation page for that program. Where the site scored a row as unknown and you now have an answer, you have done what the rubric could not. Where the answer contradicts what the site publishes, believe the written answer less, not more, and ask which one is current.

Then use the comparison builder to line the program up against two others on the same rows. The rows where they differ most are the questions worth asking twice.